Last Updated: [11.01.24]

Introduction:
At Samplify, we are committed to delivering high-quality drum and bass sample packs. We understand that sometimes things don't work out as expected, and we're here to help.

Digital Product Policy:
Please note, as Samplify offers digital products (sample packs), we do not usually provide refunds once the product is purchased and delivered. This is due to the non-returnable and non-reusable nature of digital goods.

Exceptional Circumstances:
However, we understand that exceptional circumstances may occur. In cases such as:

• Duplicate purchases
• Technical issues rendering the product unusable
• Content significantly different from description

we will consider making exceptions at our discretion.

Process for Requesting a Refund:
1. Contact Us: Send an email to samplifyuk@gmail.com within 5 days of purchase.
2. Provide Details: Include your order number, purchase date, and a detailed explanation of the issue.
3. Wait for Response: Our team will review your request and get back to you within 48 hours

Resolution:
After reviewing your request, if a refund is deemed appropriate, it will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days.

Support and Assistance:
For any queries or assistance regarding our returns policy, please contact our support team at [Support Email]. We are dedicated to ensuring your satisfaction with our products.

Policy Updates:
Samplify reserves the right to modify this returns policy at any time, so please review it frequently.